Return & Refund Policy

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Last updated: October 2025

1. Our Promise

We stand behind the quality of every Stanley1913 product. If you are not completely satisfied with your purchase, our return policy is designed to make things right. Note that this is a demonstration store and no real financial transactions are processed.

2. Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

3. Non-Returnable Items

  • Items showing signs of use, wear or damage caused by the customer.
  • Gift cards and promotional items where stated.
  • Items returned after the 30-day window has expired.

4. How to Start a Return

  1. Contact our support team at support@stanley1913-demo.local with your order details.
  2. Provide the reason for the return and your order reference.
  3. Receive a return authorization and shipping instructions.
  4. Pack the item securely and ship it back within 7 days of approval.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method using the same wallet (JazzCash or EasyPaisa) within 5-10 business days. In this demo, refunds are simulated and no money is actually moved.

6. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with a photo. We will arrange a replacement or full refund at no extra cost to you.

7. Exchange Policy

If you would like to exchange an item for a different color or size, please follow the return process above and place a new order. This ensures faster processing for you.

8. Late or Missing Refunds

If you have not received your refund yet, first check your wallet account again. Then contact your wallet provider (JazzCash or EasyPaisa), as some processing delays can occur. If you still have not received it, contact us and we will investigate.

9. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong, damaged or defective item), in which case we will cover the cost.

10. Contact

For any return or refund questions, reach us at support@stanley1913-demo.local.